Service Delivery Reform

NSW Department of Premier and Cabinet Service Delivery Reform (SDR) Initiative

Cox Inall Ridgeway was engaged to assist the Department of Premier and Cabinet to prepare, facilitate and report on a two-day co-design workshop with the Shoalhaven Aboriginal community as part of the Department’s Service Delivery Reform (SDR) Initiative. The Illawarra Shoalhaven is participating in SDR as a launch site, with a focus on Aboriginal child and family wellbeing (0-9 years), education and early intervention.


11987193_746476185475542_4161073952491063944_nThe SDR initiative will employ a holistic approach including:

  • A client centred approach
  • Service structures improvement; and
  • Service system cultural change.

The objectives of the workshop were to:

  • Agree on the SDR initiative outcomes and performance indicators
  • Identify what a sustainable holistic model could look like and how it willork
  • Ensure a
    participatory approach to the development and implementation of the model; and
  • Communicate expectation on outcomes and next steps to stakeholders.

11986368_746476392142188_8093391989395582319_nA central component of the project was en
suring children’s andknow and hear, helping create modules and strategies to increase support and engagement of Aboriginal children and families in early education families
voices and stories were captured and heard. Seventy self-portraits of Aboriginal and non-Aboriginal children aged 4 – 9 years were displayed
at the workshop. Children told us one thing they wanted adults to
10628561_746476195475541_4311710299398843764_nSixty-four participants from all of government, community, NGOs and other services providers participated in the workshop. A range of models and strategies has been put forward for refining and implementation.


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